Frequently Asked Questions

Inteliworks is a platform that provides pre-built AI agents for business automation. Our agents can qualify leads, respond to customer inquiries, schedule appointments, and much more - all without writing code.

No! Our platform is designed for non-technical users. You can deploy and configure agents using our visual interface. For advanced customizations, we do offer API access for developers.

Traditional chatbots follow scripted responses. Our AI agents use advanced language models to understand context, make decisions, and take actions across your business tools. They can handle complex, multi-step workflows automatically.

We use state-of-the-art language models from leading AI providers, optimized for business tasks. Our models are regularly updated to provide the best performance and accuracy.

Inteliworks is sold as a one-time install fee plus a flat monthly retainer — not a per-agent subscription. Starter Fleet is $2,500 install + $500/mo, Fleet Pro is $5,000 install + $997/mo, and Fleet Full is $7,500 install + $1,497/mo. See our pricing page for full details.

No — the retainer includes unlimited agent executions. It covers monitoring, alerting, and platform updates; hands-on changes on request are quoted separately as a Managed engagement.

Yes. The retainer is month-to-month with no minimum term. Cancel anytime and your fleet keeps running until the end of the month you've already paid for.

Yes — move up or down anytime. Moving up, you pay the difference in install fee for the added operators and the new retainer starts on your next billing date. Moving down, the lower retainer takes effect on your next billing date; install fees already paid are not refunded.

We accept all major credit cards (Visa, Mastercard, American Express) and can arrange invoicing for enterprise customers.

No — Inteliworks doesn't offer a free trial or annual prepayment. Instead, the install fee is fully refundable before we begin the build, so there's no financial risk in getting a quote and locking in your slot.

Before kickoff, the install fee is refunded in full, no questions asked. Once we start building, it's non-refundable — but if we fail to deliver a working fleet, the install fee is refunded in full regardless of stage.

Yes, anytime. It's month-to-month with no lock-in. The current month is not pro-rated or refunded on cancellation.

Not a 30-day guarantee — a stronger one: full refund before kickoff, plus a delivery-failure refund at any stage. See our full Refund Policy for details.

Absolutely. We use bank-level encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on enterprise-grade cloud providers with industry-standard security.

We process data only to execute your workflows. By default, we retain execution logs for 30 days for debugging purposes. You can request immediate deletion or configure shorter retention periods.

Yes, we are fully GDPR compliant. We offer Data Processing Agreements (DPAs) and can accommodate data residency requirements for enterprise customers.

Yes, we can provide our security documentation and security questionnaire responses upon request. Contact our security team at security@inteliworks.com.

All credentials are encrypted using industry-standard key management. We use OAuth where possible, and API keys are stored in isolated, encrypted vaults. Your credentials are never logged or exposed in execution histories.

Google Calendar and Stripe integrations are live today. Additional connections — Slack, HubSpot, Salesforce, and others — are built during your install as part of the setup rather than sold as ready-made add-ons.

Yes! Our webhook system lets you connect any tool that can send HTTP requests. We also offer a REST API for building custom integrations.

No — integration work is covered by your install fee. There's no separate per-integration charge.

Let us know! We prioritize new integrations based on customer demand. Enterprise customers can request custom integrations as part of their plan.

All plans include email support with 24-hour response times. Premium and enterprise plans include priority support with 4-hour response times and dedicated success managers.

Yes! We offer free onboarding calls for new customers. Book a 30-minute session with our team to get personalized setup help.

We're building this out as the customer base grows. For now, reach out directly — you get the founder, not a support queue.

Our support team is available Monday-Friday, 9am-6pm EST. Enterprise customers have access to 24/7 emergency support.