The Freshdesk integration lets your AI agents create support tickets, add internal notes,
update ticket status, and tag conversations β so your human team always has full context
when they take over from the AI.
β¨ What Your Agents Can Do
β Create tickets with subject, description & email
β Set ticket priority (1=Low, 2=Medium, 3=High, 4=Urgent)
β Set ticket status (2=Open, 3=Pending, 4=Resolved)
β Add internal notes for human agents
β Apply tags for routing and SLA rules
β List and retrieve open tickets
Ready to connect Freshdesk?
Your agents start creating and tagging tickets automatically.
Connect Freshdesk β