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Real-time notifications and team collaboration
The Slack integration lets your AI agents send real-time notifications to your team channels, direct messages to specific users, and even receive commands via slash commands.
Navigate to your Dashboard β Integrations page and find Slack.
Click the connect button to start the OAuth flow. You'll be redirected to Slack.
Select your Slack workspace and authorize Inteliworks to access it. We request only the permissions needed:
Choose which channel should receive notifications. You can always change this later or use different channels for different agents.
When your Lead Qualification Agent processes a new lead:
When your Support Agent triages a high-priority ticket:
This usually means the channel is private and the app hasn't been invited. Either:
Go to Dashboard β Integrations β Slack and click "Disconnect". You can also revoke access from Slack's app management page.
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