Overview

Inteliworks is sold as a one-time install fee plus a monthly retainer. There is no subscription tier, no free trial and no annual prepayment. This policy explains exactly what is refundable, and when. It applies to engagements purchased directly through Inteliworks.

1. Install Fee

The install fee is a one-time charge covering the build and deployment of your fleet (Starter Fleet $2,500, Fleet Pro $5,000, Fleet Full $7,500).

Before kickoff: refundable in full, no questions asked. Kickoff is the point at which we begin building — we will confirm it with you in writing.
After work begins: non-refundable. Your fleet goes live on the call on Starter Fleet and same day on Fleet Full, so the build is substantially complete almost immediately after kickoff.
Going live and full integration are different milestones. Going live means your agents are deployed and answering on the channels we can connect straight away. Connecting your CRM and phone number takes longer — same day on Starter Fleet, up to 2-5 business days on Fleet Full — because parts of it depend on your own providers and, for phone numbers, on carrier registration outside our control. If we miss the stated full-integration window, the setup fee becomes refundable again until we deliver.
If we fail to deliver a working fleet, the install fee is refunded in full regardless of stage.

2. Monthly Retainer

The retainer keeps your fleet running — monitoring and alerting, plus platform updates and fixes ($500, $997 or $1,497 per month depending on tier). It does not include hands-on changes on request; those are covered by a Managed engagement, quoted separately.

Month-to-month. There is no minimum term and no lock-in.
Cancel anytime. Your fleet keeps running until the end of the month you have paid for.
The current month is not pro-rated or refunded on cancellation.
You are never charged a retainer for a month before it begins.

Example: You buy Starter Fleet — $2,500 install plus $500/month. You cancel in month four. You are not billed again from month five onward; the month-four retainer is not refunded, and the install fee is not refunded because the build was delivered. Total paid: $4,500.

3. Changing Tiers

Move up a tier anytime. You pay the difference in install fee for the additional operators, and the new retainer starts on your next billing date.
Move down a tier anytime. The lower retainer takes effect on your next billing date; install fees already paid are not refunded.
No pro-rated adjustment is made within a billing period.

4. Enterprise Plans

Enterprise and custom plans are governed by your specific contract terms. Generally:

Refer to your Master Service Agreement (MSA) for refund terms
Custom cancellation and refund terms may apply
Contact your Account Executive for cancellation requests

5. Add-Ons and One-Time Purchases

Usage-Based Charges

Overage charges and usage-based fees are non-refundable
AI processing credits that have been consumed are non-refundable
Unused pre-purchased credits may be refunded within 30 days

Done-For-You Services

Your fleet install is covered by section 1 above — refundable in full before kickoff, non-refundable once work begins
Custom development booked separately: non-refundable once work has started
Consulting hours: unused hours may be refunded within 90 days

Agent Bundles

One-time bundle purchases are refundable within 14 days
If agents have been deployed, partial refund may apply

6. Exclusions

Refunds are NOT available for:

Accounts terminated for Terms of Service violations
Accounts terminated for Acceptable Use Policy violations
Fraudulent accounts or chargebacks
Engagements purchased through third-party resellers or partners (contact them directly)
Promotional or discounted engagements (unless explicitly stated)
Retainer months already begun

7. How to Request a Refund

To request a refund:

Dashboard: Go to Settings → Billing → Request Refund
Email: Contact billing@inteliworks.io with your account email and reason
Support: Contact our support team via chat or support ticket

Please include:

Your account email address
Reason for refund (helps us improve)
Transaction date or invoice number

8. Refund Processing

Refund requests are typically processed within 5-7 business days
Refunds are issued to the original payment method
Credit card refunds may take 5-10 additional days to appear
Bank transfers may take 2-3 weeks depending on your bank
You'll receive email confirmation when the refund is processed

9. Currency and Taxes

Refunds are processed in the original transaction currency
Exchange rate fluctuations may affect the refund amount
Taxes may be refunded based on local regulations
We cannot refund taxes collected on behalf of tax authorities

10. Account Data After Cancellation

Your data is retained for 30 days after cancellation
You can export your data before or during this period
After 30 days, data is permanently deleted
Enterprise customers may have custom data retention terms

11. Disputes

If you believe you've been incorrectly charged or have concerns about a refund:

Contact billing@inteliworks.io to resolve the issue
Provide relevant documentation to support your claim
We'll investigate and respond within 10 business days

Please contact us before initiating a chargeback with your bank. Chargebacks result in account suspension and additional fees.

12. Contact Us

For billing and refund inquiries:

Email: billing@inteliworks.io
Support: support@inteliworks.io
Dashboard: Settings → Billing → Support

Refund Policy

Our Commitment